1. Uptime
We do not promise an uptime percentage. We will consider publishing an uptime target only after we have at least 30 days of availability data from independent monitoring.
2. Support
Every plan gets the same support: email, or the contact page. We do not promise a support response time on any plan.
3. Incidents and maintenance
Our status page is updated by hand. We may post significant incidents and planned maintenance there and tell affected customers by email.
4. Commitments in writing
A service level applies only if it is agreed in a signed order form or contract with you. Nothing on this page changes the liability or remedy limits in our Terms of Service.
5. Contact
For questions about this page, use the Help Center or the contact page.