Help

Help Center

Find answers to common questions and get the help you need

FAQs

Answers to common questions, by topic

View FAQs

Contact Support

Get help from our support team

Search

Search our knowledge base

Search FAQs

Share Feedback

Help us improve by sharing your thoughts

Team Roles & Permissions

Permission	Owner	Admin	Editor	Viewer
Invite members
Remove members
Change member roles
Delete team
Create team collections
Edit documents
View documents

Plan Limits & Features

Feature	Free	Pro	Team	Business
Documents/month	5	100, then credit packs	150 per Team subscription, then credit packs	Agreed with you
Storage	1 GB	50 GB	100 GB	Fair use
API access	—	Included	Included	Included
Team members	—	—	Up to 10	Agreed with you
Collections
Team workspace
OCR for scanned PDFs
Export & share
Support	Email	Email	Email	Email

Help Center

FAQs

Contact Support

Search

Share Feedback

Team Roles & Permissions

Plan Limits & Features

Getting Started

Features

Teams & Collaboration

Collections

Billing

Reliability & Data

Plan & Limits

Roles & Permissions

Sharing & Access

Troubleshooting

API & Integrations

Billing & Invoicing

Security & Compliance

Support

Help Center

FAQs

Contact Support

Search

Share Feedback

Team Roles & Permissions

Plan Limits & Features

Getting Started

How do I review a contract?

How do I get started with my first workspace?

What file formats are supported?

Can I try Understify without a credit card?

How long does a review take?

How do I share review results with my team?

Features

What does a review produce?

Can I ask questions about a contract?

Can I download review results?

Teams & Collaboration

How do I invite team members?

Why am I seeing 'User not found' when inviting?

What permissions do roles have?

Which plans include team collaboration?

Why do I get 'Insufficient permissions' when inviting?

Can I change or remove a member?

Collections

What are collections?

How do I create a collection?

How do I add or remove documents in a collection?

Personal vs team collections?

Why don't I see Collections?

Can I edit or delete a collection?

Common errors when adding documents?

Billing

What's included in the free tier?

How do I upgrade my plan?

When does my upgrade take effect?

Can I cancel my subscription?

Do I need a card for the 7-day trial?

Do you offer annual billing?

Reliability & Data

Is my data secure?

Where is data stored?

Who can see my documents?

Can I delete my documents?

Do you support audit logs?

Plan & Limits

Which plans include teams and collections?

What are the document, decision run and storage limits?

API call limits by plan?

Roles & Permissions

What can each role do?

Who can invite members?

Who can create team collections?

Sharing & Access

How do team collections work?

Are documents shared automatically with the team?

Can I remove a document from a collection without deleting it?

Troubleshooting

Invite errors: 'User not found'

Invite errors: 'Insufficient permissions'

Collections errors: cannot add document

API errors: hitting rate or plan limits

API & Integrations

Where do I get my API key?

What is the base URL and auth format?

Do you support webhooks?

Billing & Invoicing

How do I upgrade or downgrade?

Do you provide invoices and VAT info?

What is your refund policy?

Security & Compliance

How is my data protected?

Data retention and deletion

Backups and reliability

Support

How do I contact support?

What support hours do you offer?

How do I report a bug?

Where can I find help articles?